Privacy Policies

Privacy Policy
Last Revised: 2025-Jan-06

At YnY Holdings (“we,” “our,” “us”), we are committed to protecting your personal information and complying with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://empressceylon.com. By accessing or using our website, you agree to the practices described in this policy.

Information We Collect

We may collect the following types of information:

Personal Information
Personal information includes any information that identifies you as an individual. This may include:

• Name
• Email address
• Mailing address
• Phone number
• Payment details (e.g., credit card information)
• Billing and shipping information

Non-Personal Information
We may collect non-personal information, such as:

• Your IP address
• Browser type
• Operating system
• Pages you visit on our website
• Date and time of your visit

Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience. These help us understand how you use our site and provide tailored services.

How We Collect Information

We collect information in the following ways:

• When you create an account on our website
• When you make a purchase or request a quote for wholesale orders
• When you subscribe to our newsletter or marketing materials
• Through cookies and tracking technologies when you browse our site
• When you contact us via email, phone, or through forms on our website

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide customer support
• Communicate with you about your orders, inquiries, or promotions
• Improve our website, products, and services
• Ensure compliance with legal and regulatory requirements
• Customize your user experience

We only collect and use personal information for the purposes outlined in this Privacy Policy or as permitted by law. We will not use your personal information for purposes beyond those stated without obtaining your additional consent.

How Long We Retain Your Information

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (e.g., tax or accounting requirements)
• Resolve disputes and enforce agreements

If you request to delete your account or personal information, we will make every effort to remove your data promptly unless required by law to retain it.

Cross-Border Data Transfers

Your information may be stored or processed outside Canada, including in the United States, where data protection laws may differ from those in your jurisdiction. By using our website, you consent to the transfer of your data to facilities located outside your country of residence.

Wholesale Customer Information

For wholesale customers, we may collect additional business-related information, such as:

• Business name
• Tax identification numbers
• Reseller permits
• Purchase history

This information is used solely for verifying eligibility, processing orders, and fulfilling legal and contractual obligations.

Third-Party Services

We work with trusted third-party service providers to facilitate the operation of our website and services. These providers assist with functions such as:

• Payment processing
• Shipping and logistics
• Web hosting and analytics
• Email marketing and communications

These third-party providers may have access to your personal information as necessary to perform their specific functions. We ensure that these providers adhere to strict confidentiality and data protection standards.

While we take reasonable steps to ensure these providers comply with applicable privacy laws, we are not responsible for their practices. We encourage you to review the privacy policies of any third-party services you interact with through our website.

How We Protect Your Information

We employ industry-standard security measures, including encryption (SSL technology), firewalls, and secure servers, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no transmission over the Internet is entirely secure, and we cannot guarantee absolute security.

Cookies Policy

Cookies are small text files stored on your device. We use cookies to:

• Keep you logged into your account
• Analyze website traffic and usage patterns
• Offer personalized content and product recommendations

By using our website, you consent to the use of cookies. You can withdraw this consent by changing your browser settings. However, some features of our site may not function properly without cookies.

Automated Decision-Making

We may use automated systems for:

• Fraud detection and prevention
• Personalized product recommendations
• Order fulfillment processes

These systems are designed to enhance your experience and ensure security.

Data Breach Notification

In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) as required by law. Notifications will include details about the breach, the information affected, and steps being taken to address it.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of receiving marketing communications
• Request a copy of the personal data we hold about you

To exercise these rights, contact us at info@ynyholdings.com. We will respond within 30 days as required by PIPEDA.

Children’s Privacy

Our website is intended for use by individuals who are at least 18 years old. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us to have it removed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Revised” date. Your continued use of our website signifies your acceptance of the updated terms.

Legal Jurisdiction

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

YnY Holdings Ltd.
Info@ynyholdings.com

Last Revised: 2025-Jan-06